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Tool surface is downstream of workflow
I shipped one tool with a parameter. Eighteen hours later I split it into three. A day after that, I deleted one of the three. The lesson is that tool surface follows real use, not design.
Twenty years building customer-communications integration. Writing in public about AI-native work for the technical middle.
I shipped one tool with a parameter. Eighteen hours later I split it into three. A day after that, I deleted one of the three. The lesson is that tool surface follows real use, not design.